Returns & Exchanges
At Posers Hollywood, we want to ensure your alternative fashion fits perfectly. If you are not satisfied with your purchase, you may return or exchange items within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Contact our customer service team via email with your order number and the specific items you wish to return or exchange.
Package Your Items
Securely pack the merchandise in its original packaging, ensuring all designer tags, shoe boxes, and accessories are included to avoid restocking fees.
Ship to Hollywood
Affix the provided return shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for confirmation.
Receive Refund or Exchange
Once our team inspects the items, we will process your refund to the original payment method or ship out your requested exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing